TECHNICAL TUBES LIMITED T / A RENNTEC
1.1 In these terms and conditions (the terms) unless the context otherwise requires the following words and phrases shall have the following meanings:
“Enquiry” means any enquiry made of Renntec
“Force Majeure Event” includes any delay or failure to perform our obligations as set out in these Terms where such delay or failure to perform arises from circumstances beyond our reasonable control, including (without limitation) any act of God, communications failure, death, destruction, fire, flood, strikes, riots, accident, disruption to energy supplies, civil commotion, acts of terrorism or war;
“Order Confirmation” an order confirmation from Renntec to you confirming receipt of your payment and the acceptance of your order;
“Price” means a price issued by Renntec to you in response to and Order Confirmation and/or an Enquiry;
“Product” means products available for sale on the Website;
“Renntec”, “us” or “we” means Technical Tubes Limited (Company Number 4427205) T/A Renntec whose registered office is at Arrowsmith Court, Station Approach, Broadstone, Dorset BH18 8AT
“Website” means the website for the sale of the Products at www.renntec.co.uk;
“Writing” includes email, fax or other comparable means of communication;
“you”, “your” or “customer” means the person, firm or company placing an order for Products with Renntec
2. Product Details
2.1 The Products displayed on this Website are not shown to actual size nor are their images binding as to detail. Some Products may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other Products may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item, and your attention is drawn to the Product details and content where given. If the Product you receive is materially different from the Product details specified you shall be entitled to reject it without penalty.
2.2 All Products are subject to availability.
3. Price of the Products
3.1 Subject to the provisions of clauses 3.4 and 3.5 the Price of the Products will be as stated on our Website at the time you submit your order.3.2 Prices stated on the Website include VAT for the item (s) but not the cost of delivery and insurance during freight as that cost is dependent upon the value of the item(s) purchased and so is advised in addition to the Price stated.3.3 All Products must be paid for in full before being dispatched.3.4 The price of the products stated on our Website may vary due to factors outside Renntec’s control, or if there is a delay between the time of the order and you receiving your Order Confirmation. In these circumstances you will be entitled to cancel your order if the price increase is not acceptable to you.3.5 Without prejudice to clauses 3.4 or 6.1, if we discover an error in the price of the Products offered we will contact you to resolve the situation.
5. Order Acceptance and Payment
5.1 Before your order can be accepted, we must receive cleared funds, or confirmation of authorisation of payment (where a credit card is used) of the purchase price specified in full (without any deduction).5.2 When we receive your order we will send you an acknowledgment or its receipt.5.3 You must pay for the Products in £ sterling as stated on our Website.5.4 You must pay for the Products you order by using any method currently specified on the Website, which may include without limitation;
5.4.1 a telegraphic transfer or a bank transfer to Renntec’s account; or5.4.2 Credit or debit card by communicating your card details to Renntec (for the avoidance of doubt the credit/debit cards accepted by us are those listed on the Website on the date your order is placed).
5.5 In the event that payment for an order is not received; or you are not fully entitled to use your nominated credit, debit or charge card; or such card has insufficient funds to cover the price of the Products then:
5.5.1 Renntec may contact you allowing you to make payment in full within a specified time period by the same or another means; or5.5.2 Renntec may at its sole discretion cancel your order in which case Renntec shall return any monies received from you within 30 days of receipt of such monies to your nominated account and Renntec shall be entitled to deduct an administration fee to cover any expenses incurred by Renntec in doing so;5.5.3 You agree that in any event that Renntec shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur.
5.6 You agree to indemnify Renntec in full against all costs and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs.
6. Our right to Cancel
6.1 We reserve the right to cancel your order if:
6.1.1 after receiving your order and before we send you your Order Confirmation, we become aware of a pricing error in respect of the Product you have ordered, we reserve the right to withdraw the Product from sale and inform you accordingly; or6.1.2 a Force Majeure Event occurs.
6.2 If we do cancel your order we will notify you by email and refund to you any amounts paid to us as soon as possible and in any event within 30 days of your order.6.3 We shall not be liable to you for any loss, damage, costs expenses or claims that you may incur, for orders cancelled by us before we send your Order Confirmation.6.4 This clause 6 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
7.1 We reserve the right to charge for any full or partial orders where the Order Confirmation consists of multiple items.7.2 Delivery will be made to the address specified in the Order Confirmation.7.3 We will take all reasonable steps to deliver your order to you on or before the date specified in the Order Confirmation. We cannot be held liable for delays caused by circumstances beyond the reasonable control of Renntec (such as Force Majeure events). Time will only be of the essence of the contract if you have agreed this in advance with us at the time of placing your order and received an Order Confirmation with a guaranteed delivery date.7.4 You will become the owner of the Products you have ordered when they have been delivered to you. Once the Products have been delivered to you they will be held at your own risk and we shall not be liable for their loss, damage or destruction.
8. Right of Cancellation
8.1 You will be entitled to cancel your order by written notice to us by following the procedure in clause 10. You do not need to give us any reason for cancelling your order. This policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000.
9. Warranties and Refunds
9.1 Subject to the following provisions of this clause 9.1, we warrant that the Products will be of satisfactory quality. The aforementioned warranty is given by Renntec subject to the following condition save that it is acknowledged that your statutory rights are not affected:
9.1.1 Renntec shall be under no liability to the customer for any loss, damage, costs, expenses or other claims in respect of: (a) any defect arising from wilful damage, negligence, failure to follow instructions for the use of the Products (whether oral or in writing); (b) misuse or alteration of the Products without our approval: (c) arising from any Customer Material supplied by you which is incomplete, inaccurate, illegible, or out of sequence or in the wrong form, or any other fault of the Customer.
9.2 Renntec’s products should meet or exceed your expectations. However, in the event that you are dissatisfied with your order, the Products delivered to you are incomplete or you have received incorrect Products, we shall have no liability to you unless you notify Renntec of the problem AS SOON AS IS REASONABLY POSSIBLE of the Products in question. For the purpose of efficiency we advise you to contact us on 01202 826722.9.3 Renntec shall be under no liability to damage caused by the customer to the Renntec Product or to the customers property during fitment or whilst using Renntec’s Products.9.4 If you notify us of a problem under clause 9.2 or we have committed a breach of the warranty at clause 9.1 our only obligation will be (to be determined at your option and subject always to your statutory rights):
9.4.1 we may offer you an alternative Product free of charge within 60 days of notification provided that the original Product is returned to us in accordance with clause 10; or9.4.2 we will arrange with you for the Products to be returned to us in accordance with clause 10, and we shall refund the price paid.
10. Returns Procedure
10 If you exercise the right to cancel under clause 8.1 or a right to return the Product(s) in accordance with clause 9.4, in order to make the returns procedure as efficient as possible you should carry out the following procedure:
10.1.1 Please contact our customer services on 01202 826722 to obtain a Returns Authorisation Number before sending the Product(s) back;10.1.2 Complete the return form provided with the original packing materials for the delivered Product(s);10.1.3 Secure the Product(s) and all the original packing materials, including return form, packing slip, in a plainly wrapped cardboard box (the post office has these available if you do not);10.1.4 Clearly print the Returns Authorisation Number along with your name and address on the outside of the package and mail the package to:-
65-69 Azura Close,
Woolsbridge Industrial Estate,
Three Legged Cross,
10.1.5 For your protection, we advise you to insure the package for the full amount of the invoice plus postal or shipping charges. For the avoidance of doubt Renntec shall not be responsible for items lost or damaged whilst in transit.10.1.6 If a Product is returned due to being ordered incorrectly, no longer required or dissatisfied with appearance an administration charge of £12.50 per item will be charged and all carriage charges and costs are non refundable.Conditions of Return10.1.6 Returns are simple, but are subject to certain rules:
(a) you shall be liable for the cost incurred in returning Products to us and we shall not be obliged to accept any Product returned if such costs have not been paid in full;
(b) each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to your negligence will not be accepted for refund or if repairable will incurr a repair charge;
10.2 Subject to the conditions in clause 10.1 Renntec will refund the full cost of the item. Refunds will be made in the same manner as the original purchase.10.3 All requests will be processed after we have inspected and verified the condition of the Products. Returns take approximately five business days to process upon receipt of the item.
11. Use of the Website
12.1 Nothing in these Terms will limit our liability for death or personal injury resulting from our negligence or that of our employees or agents. If you are a consumer (within the meaning of the Unfair Contract Terms Act 1977) the content of these Terms will not affect your statutory rights. If you are not a consumer then subject as provided in clause 9.1, all other warranties, conditions or other terms, whether implied by statute common law or otherwise, are excluded to the fullest extent permitted by law.12.2 Where Renntec provides any information in relation to the Products supplied to it by a third party, Renntec does not give any warranty, guarantee as to its accuracy or otherwise and shall have no liability to the Customer for any losses arising as a result thereof.12.3 In the event that we are unable or fail to deliver the Products ordered within any time period specified, we will use reasonable endeavours to contact you in order to reschedule the delivery time.12.4 We will not be in breach of contract as a result of any Force Majeure Event.12.5 IN ANY EVENT, THE LIABILITY OF RENNTEC FOR ANY BREACH OR THE AGGREGATE LIABILITY FOR ANY SERIES OF BREACHES UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE VALUE OF THE RELEVANT ORDER PLACED BY YOU FROM TIME TO TIME.12.6 Renntec shall have no liability for loss of profit or for any indirect, special or consequential loss of damage, costs, expenses or other claims for compensation whatsoever arising out of or in connection with the supply or non-supply of the Products (including any delay in supplying the Products) or their use or resale by you. Other than as set out in clause 9.2, the entire liability of Renntec arising out of any order for Products from you will be limited to the total price of the Products ordered by you.12.7 You must observe and comply with all applicable regulations and legislation, including all necessary customs, import or other permits to purchase Products from our Website. The importation or exportation of our Products may be prohibited by certain national laws. We make no representation and accept no liability in respect of the import or export of the Products you purchase.
13. Notices, Enquiries and Complaints
13.1 Any notices, enquiries or complaints should be:
13.1.1 emailed to [email protected] 13.1.2 addressed to customer services on telephone number 01202 826722 or faxed to 01202 8267126.96.36.199 sent by post to Renntec 65 Azura Close, Woolsbridge Industrial Estate, Three Legged Cross, Dorset BH21 6SZ.
14. Intellectual Property
14.1 The entire content of the Website, including all copyright, trademarks and other intellectual property rights it contains, including the use of the name Renntec is the sole property of Renntec and our licensors. You are permitted to copy, transmit and to use such material only for the purpose of ordering Products from the Website, but you are not entitled to copy, reproduce, transmit, display in public, create derivative works from or otherwise commercially exploit such material.14.2 All intellectual property rights in the Products (subject to the rights of any third party) belong to Renntec.14.3 You warrant that all Customer Material provided to us will not be defamatory or infringe the copyright or other rights of any third party, and you shall indemnify Renntec against any loss, damages, costs, expenses or other claims arising out of any such infringement.